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Spark Market Customer Support

Got a question? You can try searching our extensive library of Frequently Asked Questions below, which also includes a helpful glossary.

 

If you can't find an answer please submit your question through chat or our Spark Customer Support Form and we'll answer you as soon as possible.

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  • Can I change the primary email address on my account?
    Yes, but you must submit a written request. Complete this downloadable email change request form and return to info@mundialfg.com. You will receive a determination on your request within three business days after receipt.
  • Why does my profile status read KYC “not verified”? 
    Either because a user has not made their first investment or a past KYC has expired. KYC verification expires one year after last verification, when a user changes their First, Middle or Last Name, or date of birth, or when profile information does not match verification sources during the investment process.
  • I created an account with a new or different email address from the one I previously used to invest. 
    The primary way Spark Market identifies accounts and account holders is by email address. Creating two accounts is not recommended. If you create a new account and invest using it, investments made in that account will not appear in any other Spark Market account you own with a different email address. You will have to login to each account separately to see all your investments. If you mistakenly created a new account, it is possible to consolidate two accounts. This means your choosing one of the accounts, and us migrating all your investments into the one account you choose. However, it requires several steps like verifying account holder identity and investment migration into that one account. Expect the process to take time. Spark Market will only consolidate accounts for you once. If you would like to request consolidation, respond to support at services@spark.market and request it.
  • Why do I need a user account?
    Some information is available without signing up. You need an account to invest on this site. You must be 18 years or older, capable of legally contracting, have an email address and create a password for an account. Your information must be complete and accurate. Keep your password safe and do not let others use your account. Let us know right away if someone else does.
  • What is 2FA?
    Two Factor Authentication (2FA) is a security measure to protect your Spark Market account. This means when you log in, after entering your email and password, a dialogue box will appear requesting you input a six-digit 2FA number (also called a One-Time Passcode or OTP). That OTP will be sent to the email address associated with the account you are trying to log in to. After receiving the OTP, enter it in the dialogue box on your Spark Market log in screen. The OTP expires 10 minutes after being sent to you. If you do not receive an OTP in your email inbox after a few minutes, check your junk mail folder, and if it is not in there, click the link on the dialogue screen that reads “Resend Code” to get a refreshed OTP. A live person will never ask for your OTP, so never share it. An OTP only works once, and you will get a new OTP each time you log in.
  • How do I login to Spark Market using my IVM login credentials?
    Follow the steps below to login to Spark Market using your IVM login credentials.  Step 1 Go to https://spark.market  and click the login button on the upper right corner of the login screen. Step 2 - next screen Enter your IVM account email address. Remove any password that auto populates the password field. Click FORGOT PASSWORD. Step 3 - next screen Enter your IVM account email address. Check "I'm not a robot". Click SUBMIT. Step 4 - next screen Enter the code sent to your IVM account email address. Click VERIFY CODE. Step 5 - next screen Enter your new password and confirm the new password Click CHANGE PASSWORD. Step 6 - next  screen Enter your email address. Enter the NEW password that you want to change to. Step 7 - next screen Enter the 2FA code sent to your email address…be sure to check your junk mail folder also for this email. Click VERIFY AND LOG IN. You will now be at your Spark Market dashboard
  • What is a Convertible Note?
    This form of investment is popular with technology startups because it allows investors to initially lend money to the company and later receive shares if new professional investors decide to invest. The sort of convertible note that is most often offered on Mundial Financial Group may limit the circumstances in which any part of the loan is repaid, and the note may only convert when specified events (such as a preferred stock offering of a specific amount) happen in the future. You will not know how much your investment is “worth” until that time, which may never happen. You should treat this sort of convertible note as having the same risks as common stock.
  • What is Annual Recurring Revenue (ARR)?
    Annual Recurring Revenue (ARR) refers to revenue, normalised on an annual basis, that a company expects to receive from its customers for providing them with products or services. Essentially, ARR is a metric of predictable and recurring revenue generated by customers within a year. It’s particularly relevant for businesses operating on a subscription-based model. Here are some key points about ARR: Quantifying Growth: ARR helps quantify a company’s growth. By comparing ARR over several years, a company can assess whether its business decisions are resulting in progress. Evaluating Business Model: Unlike total revenue, which considers all cash inflows, ARR focuses only on revenue obtained from subscriptions. It allows a company to evaluate the success of its subscription model. Forecasting Revenue: Similar to Monthly Recurring Revenue (MRR), ARR is commonly used for revenue forecasting. It serves as a baseline and can be incorporated into more complex calculations to project future revenues.
  • What is an accredited investor?
    An accredited investor is an individual or business allowed to buy and sell securities that are not registered with financial authorities. These securities include shares in new businesses that have not yet gone public. To qualify as an accredited investor, one must meet specific criteria related to income, net worth, asset size, governance status, or professional experience. In the U.S., the Securities and Exchange Commission (SEC) designates accredited investors as financially sophisticated individuals who have a reduced need for regulatory protection. They include high-net-worth individuals, banks, insurance companies, brokers, and trusts. Accredited investors gain privileged access to pre-IPO companies, venture capital firms, hedge funds, and other complex investment opportunities. However, it’s essential to recognize that unregistered securities, while potentially rewarding, also carry higher risks due to the absence of standard regulatory disclosure requirements
  • What is a Crowd Note?
    A crowd note is essentially a convertible note adapted specifically for equity crowdfunding investing. Unlike traditional convertible notes, crowd notes do not have a maturity date or a conversion milestone. This means they do not automatically convert to equity shares, which helps keep them off the company’s capitalisation table. Crowd notes serve to provide incentives and protection for investors, attract future venture capital, and minimize noise on a startup’s cap table.
  • What is Preferred Stock? 
    Stock that has priority over common stock as to dividend payments and/or the distribution of the assets of the company. Preferred stock can have the characteristics of either common stock or debt securities. While preferred stock gets paid ahead of common stock, it will still only be repaid on liquidation if there is money left over after the company’s debts are paid. In certain circumstances (such as an initial public offering or a corporate takeover) the preferred stock might be convertible into common stock (the riskiest class of equity). You should review the terms of the preferred stock to know when that might happen.
  • What is debt/revenue share?
    Securities in which the seller must repay the investor’s original investment amount at maturity plus interest. Debt securities are essentially loans to the company and the major risk they bear is that the company does not repay them, in which case they are likely to become worthless. Please review the User Agreement, Site Disclaimer, and other educational materials delivered at sign-up for exact explanations.
  • What is Common Stock?
    Common Stock conveys a portion of the ownership interest in the company to the holder of the security. Stockholders are usually entitled to receive dividends when and if declared, vote on corporate matters, and receive information about the company, including financial statements. This is the riskiest type of equity security since common stock is last in line to be paid if a company fails. Common Stock is a long-term investment.
  • Will my investments in these private companies show up here?
    Yes, any private security you have invested in using KoreConX as the transfer agent will show up in your account.
  • What If The Issuing Company Reaches Its Target Investment Goal Early?
    The broker-dealer will notify investors by email when the target offering amount has been met. If the issuing company hits its goal early, it can create a new target deadline at least 5 business days out. Investors will be notified of the new target deadline via email and will then cancel up to 48 hours before the new deadline. Campaigns must be live for a minimum of 21 days regardless of their progress in meeting their funding target.
  • How do I figure out whether an investment is right for me?
    Investing in private businesses is speculative including the possibility of losing everything you may invest. There is no insurance, like the kind that covers bank accounts, for private investments. To be clear, neither Spark Market, Mundial, nor any broker-dealer identified is vouching for, endorsing, or recommending your investment in any business listed. Do not interpret anything you read, hear, or see as investment, legal, or tax advice from them.
  • Why do the listings have the names of other broker-dealers?
    Mundial Financial Group, LLC operates Spark Market. It has agreements with other SEC licensed and FINRA registered broker-dealers to co-list and syndicate listings on Spark Market.
  • Can I use a retirement account to invest?
    Possibly, issuers set the types of payment they agree to accept.
  • How do I choose the right investment?
    Investments in businesses appearing here are only a good fit for those who understand and are okay with high risk, like losing all the money they invest, waiting a long time for a return, and not being able to sell their investment when and where they want to. Private securities are not like publicly traded ones registered with the SEC. Businesses appearing here, and their offerings, have not gone through the same registration process that businesses who want to offer publicly traded investments have. Instead, they appear here because certain SEC Regulations A, CF, D and S allow them to. There is no insurance, like from a bank or government, to cover losses you might experience.
  • Are the businesses raising money on Spark Market registered public companies?
    No, businesses appearing on Spark Market are asking for private investment because an SEC exemption like Regulations D, A and CF allows them to. Those businesses have filed with the SEC to make it aware they are asking for private investments, but the SEC has not reviewed or approved of their offering documents.
  • What Ways Can I Invest?
    Generally, individually; as a self-directed IRA; as a Trust, or as an entity like a corporation or limited liability company.
  • How is net worth calculated?
    Calculating net worth involves adding up all your assets and subtracting all your liabilities. The resulting sum is your net worth. For purposes of crowdfunding, the value of your primary residence is not included in your net worth calculation. The SEC’s Investor Bulletin Crowdfunding for Investors contains detailed and useful information about how to perform these calculations and examples are there.
  • Does Spark Market curate, endorse, or vouch for listings?
    No, neither Spark Market, Mundial nor any broker-dealer identified is vouching for, endorsing, or recommending your investment in any business appearing on the MARKET side. Do not interpret anything you read, hear, or see on either the SPARK or MARKET sides as investment, legal, or tax advice.
  • I have questions about information businesses have published.
    Businesses appearing here are solely responsible for what they do and offer. They should provide accurate and complete details about their offerings, comply with all applicable legal standards, and clearly outline risks associated with their offerings. Broker-dealers on the MARKET side only check to determine whether businesses qualify for SEC exemption and handle transactions.
  • Are issuers required to make disclosures?
    Yes, depending on how much they are raising and the Regulation they are raising under.
  • What’s your opinion on this listing?
    We’re prohibited from giving them. The decision to invest must be based solely on your own individualized consideration and analysis of the risks involved in a particular investment opportunity listed. Potential investors acknowledge and agree that they are solely responsible for determining their own suitability for an investment or strategy and accept the risks associated with such decisions, which include the risk of losing the entire amount of their principal. Investors must be able to afford to lose their entire investment.
  • Can I cancel an investment?
    Only under certain circumstances and within certain time frames based on the identified Regulation of the raise. Under Regulation CF an investor has the right to cancel their commitment for any reason up to 48 hours after making an investment commitment. An investor also has the right to cancel their commitment for any reason up until 48 hours prior to the first closing or intermediate/rolling close, whichever closing they are a part of.
  • Can I use crypto to pay for any investment?
    The listing business sets what forms of payment it will accept.
  • What Is My Proof of Ownership?
    Electronic records will be held with the issuing company’s transfer agent or cap table management service. Once your purchase is complete, you will receive a confirmation email with details of your investment which will include a Countersigned Subscription Agreement.
  • Can I invest more in businesses and assets already in “My Portfolio”? 
    Yes, the offering is still open and accepting further investments, or if it’s closed and a business later conducts another offering, and, in either case, the investor has not reached regulatory limitations that non-accredited persons can invest during a 12-month period. See Spark Market’s Educational Materials for further information.
  • How can I pay once I make an investment?
    In U.S. dollars by the payment form accepted by the issuer. The issuer sets forms of payment it agrees to accept.
  • Is my investment going to be common or preferred shares?
    The issuer business controls terms of investment. You must carefully read documents published by the issuer to determine terms of the investment.
  • Are there investment limitations?
    Under Regulations CF, because of the risks involved with this type of investing, you are limited in how much you can invest during any 12-month period in these transactions. If you are a non-accredited investor, then the limitation on how much you can invest depends on your net worth and annual income. The calculations occur when you sign up to invest.
  • What is a submission and posting of Form C?
    Prior to launching a Title III equity crowdfunding campaign, the issuer is required to complete and submit a Form C to the SEC together with the required attachments. Companies that file a Form C are required to disclose certain information to the public which can be used to understand an investment and help to determine whether a particular investment is appropriate for a specific person.
  • What due diligence is done for me?
    None, investing in private businesses is speculative including the possibility of losing everything you may invest. There is no insurance, like the kind that covers bank accounts, for private investments. To be clear, neither Spark Market, Mundial, nor any broker-dealer identified is vouching for, endorsing, or recommending your investment.
  • Can you give me more information on a particular listing?
    No, you must investigate and do your own due diligence. Investments in businesses appearing here are only a good fit for those who understand and are okay with high risk, like losing all the money they invest, waiting a long time for a return, and not being able to sell their investment when and where they want to.
  • I need to know more about investing with SparkMarket
    Our FAQs has lots of information on how to invest and how SparkMarket works. If you have any further questions please contact our team.
  • I have a question about setting up my SparkMarket Account
    We have lost of information on setting up your account in our FAQ's section here. If you cant find the answer you are looking for please contact our support agenrts.
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